Terms and conditions

Payment

On www.thebeerbong.co.uk payment can be made with: VISA, VISA Electron, Mastercard, JCB og Paypal The payment will be pulled on your account when the items is on its way to you.

No fee is charged by payment on the www.thebeerbong. co.uk.
The amount will be debited your account when the goods are shipped.
A larger amount can never be debited than what you have approved at the time of purchase.

Delivery

To have your product delivered, you must pay freight. Freight costs depends on which country the order should be shipped to.

Delivery is made with GLS. Delivery time is 1-3 days. We deliver to all European countries. We o er 3 di erent delivery methods to you.

Private delivery

NB! When choosing private delivery you should be at home on receipt. You get an Text message from Thebeerbong. co.uk when the packet is send. In addition, you will receive an E-mail with Track & Trace from GLS, where you would be informed of the exact time of the day that the package will be handed out (in a 2-3 hour time period). If this does not suit you, you can pass a proxy to GLS so GLS can place the package in front of eg your door or garage. The third option is that you in this e-mail can select a Parcel shop near you as GLS will deliver the package in instead.

Parcel Shop Delivery

When choosing a Parcel shop delivery Thebeerbong.co.uk also forward an SMS when the package is sent and you will also receive an E-mail with Track & Trace from GLS. When the package is delivered in your chosen Parcel shop you will receive an SMS from GLS that the package can be picked up.

Business delivery

NB! When selecting Business delivery you need to be on the listed address on receipt. In this case Thebeerbong.co.uk also forward a Text message when the package is sent and you will also receive an E-mail with Track & Trace from GLS. The package will be delivered at the reception or to the person that GLS makes contact to at the address.

Right of cancellation

You have 90 days right of cancellation, when you shop at www.thebeerbong.co.uk
The right of cancellation period expires 75 days after the day you;
a. have received your product
b. receive the nal product in physical possession, when it is an agreement regarding several di erent products, which have been ordered in one order, and which are delivered individually
c. receive the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts

You must within 75 days of the receipt notify us if you re- gret your purchase and 15 days to return it. The announce- ment must be made through info@thebeerbong.co.uk. You must make it clear that you want to use your right of cancellation. You can also choose to use our standard can- cellation form and return this to us. You can nd it included your order con rmation/product and at the bottom of this document. If you have any questions please contact us by phone +44 844 704 3678

You cannot regret just by denying receipt of the product without at the same time making this clear to us.

Return

You must send your order back to us without undue delay and no later than 14 days after you have informed us that you wish to regret your purchase. You must pay the direct cost of returning the product. At returning you are respon- sible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.

You lose your right of cancellation if:
- you break the seal on products, which of health protec- tion or hygiene considerations are not suitable to be returned,
- you break the seal on the audio or video recordings or computer software.

The condition of the product when you return it

You are only responsible for any deterioration in the prod- uct value which is due to other handling than what is neces- sary to determine the product’s nature, characteristics, and the way it works. In other words - you can test the product in the same way as if you tested it in a physical store. If the product has been tested in addition to what is de- scribed above, we consider it as used, which means that you when regretting the purchase only get part or none of the purchase price returned, depending on the commercial value of the product.
To receive the full purchase price you must therefore do the same, as you will do in a physical store. You can test the product but you cannot start using the product.

Repayment of the purchase price

If you regret your purchase, you will of course receive the amount you have paid to us. In the event of a decrease in value for which you are responsible, this is deducted from the purchase price.
If you are using your right of cancellation, we will refund all payments received from you, including delivery costs (not, however, additional costs incurred as a result of your own choice of a di erent form of delivery than the cheapest form of standard delivery which we o er), without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to cancel this agreement. We implement such a repayment with the same means of payment, which you used for the original transac- tion, unless you have explicitly agreed to something else.

We can withhold repayment, until we have received the products back, unless you before then have provided docu- mentation of having returned the products. If you regret the purchase, the product must be sent to:
Thebeerbong.co.uk ApS
Springbjergvej 16
7183 Randboel
Denmark

You can also regret your purchase by giving a clear mes- sage and deliver it personally at the above address.

What should I also send back?

You must include a copy of the order con rmation. The ex- pedition will happen faster if you also ll out our Standard withdrawal form.

Note:
We do not receive packets sent cash on delivery.

Warranty

When you shop at www.thebeerbong.co.uk you have of course 24-month warranty. This means that you can get either the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the speci c situation.
It is of course a requirement that the complaint is justi ed, and that the defect is not due to an incorrect use of the product or other tortious behaviour.

How quickly should I complain?

You must complain within ”reasonable time” after you have discovered the defect of the product. If you complain within two months after the defect has been found, the complaint will always be timely.

We will refund reasonable freight costs

If the complaint is justi ed, we will of course refund your (reasonable) freight costs.
The product should be sent to:
Thebeerbong.co.uk
Springbjergvej 16
7183 Randboel
Denmark

We will need the following information, when you send the product to us

When you are returning the product please inform about the problem as detailed as possible.
Remember that the product always has to be sent back in the proper packaging, and make sure you get a receipt of dispatch, so that we can refund your freight costs.

Personal data policy

In order for you to enter into an agreement with us on www.thebeerbong.co.uk, we need the following information:
- Name
- Address
- Telephone number
- E-mail address

We carry out registration of your personal data with the purpose to be able to delivery the product to you.

The data is registered at Thebeerbong.co.uk and will be kept for a period of ve years, after which the information will be deleted.

When personal data is collected via our website, we ensure that this always takes place when you have given your express consent, so that you are informed about the exact information that is being collected and why.

The director and the sta that handles personal data of Thebeerbong.co.uk have access to the information that is registered about you.

The data controller on www.thebeerbong.co.uk is Joachim Enggaard – Director.

Information provided to www.thebeerbong.co.uk is in no way passed on or sold to third parties, and we register no sensitive personal data.

As registered with Thebeerbong.co.uk ApS you have always right to object to the registration. You will also have the right to have access to the information that has been reg- istered on you. You have these rights pursuant to the act on processing of personal data. Inquiries in this connection must be addressed to Thebeerbong.co.uk ApS via e-mail info@thebeerbong.co.uk or by phone +44 844 704 3678

Complaint procedure

If you want to complain about your purchase, please contact info@thebeerbong.co.uk If we, contrary to expecta- tions, cannot nd a solution, you can le a complaint with the Consumer Complaints Board
It is also possible to le a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another European country.

The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/

Bank information
- Broager Sparekasse
- IBAN: DK0497970001268236
- BIC/SWIFT: BRSLDK21